Return & Cancellations

Our aim at Apollopharmacy.in is to ensure that our customer is completely satisfied. If you are not satisfied with your purchase we will accept the return of packages within 7 days of the sale date only if the product is unused and is in the same condition as you received it, in its original box and packaging. Apollopharmacy.in reserves the right to reject any return request if the product package is opened or the product looks used and is not in its original packaging.
There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons.

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. To return the product:

You may return the product in any of the below manner, we will also bear the return shipping for any incorrect product delivered.
Return the product through any courier service. In case you return a product at your cost, we would give you a Gift coupon of `100 to compensate for the cost incurred.

Please give address

Just drop the product at a nearby Apollo Pharmacy store. Please contact us at customercare@apollopharmacy.in or call us on +91 99999999 to know your nearest store.

Return method & payment

 We urge our customers not to accept an incorrect product.

For all refunds we will refund the amount to same mode of payment as used during checkout. For cash on delivery refunds we will issue an apollo pharmacy coupon of the same value which can be redeemed in a period of one year at any nearby apollo pharmacy store. The customer can also provide their bank & branch name, account number and IFSC code and we will issue them a cheque.

The refund will happen within 30 days of receipt an inspection of the goods