IMPORTANT – PLEASE READ - THE FOLLOWING DESCRIBES THE TERMS AND CONDITIONS THAT APPLY TO THE HEALING CARD AND YOUR USE OF THE HEALING CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT (“TERMS AND CONDITIONS”). IT WILL BE DEEMED THAT YOU HAVE READ THE TERMS AND CONDITIONS BEFORE ACQUIRING THE HEALING CARD. FOR FURTHER QUERIES YOU MAY EMAIL IT TO US AT [email protected] .
“Available Funds” shall mean the value of funds available on your Card from time to time. “Participating Apollo Outlets” means such Apollo Hospitals and Apollo Pharmacies, as appearing on the websites www.apollopharmacy.in and www.apollohospitals.com.
2. ABOUT THE CARD
2.1 The Healing Card is a prepaid payment card which must have funds loaded to it prior to its use. Subject to the Available Funds on your Card, we may allow you to use The Healing Card for payment of following goods and/or services at Participating Apollo Outlets within India:
3. AVAILABILITY AND ACTIVATION OF THE HEALING CARDS
The Healing Card can be purchased only from any of the Participating Apollo Outlets and Apollo Pharmacies Website. The Healing Card will be issued with minimum Available Funds of Rs. 1,000 (Rupees One Thousand) and maximum Available Funds of Rs. 45,000 (Rupees Fourty Five Thousand).
4. PART PAYMENT BY THE HEALING CARDS
The Healing Card can be used to make payment, either in full or in part, for the Permitted Activities. In the event part payment is made by The Healing Card, you will be responsible for making balance payment to the concerned Participating Apollo Outlets through a payment method acceptable to such Participating Apollo Outlets. To avail 6% discount at the Apollo Pharmacy retail outlets customer has to pay 100% through the healing card only.
5. AGREEING TO THE TERMS AND CONDITIONS
You agree to be bound by the Terms and Conditions.
6. FEES, VALIDITY, EXPIRY AND RELOADING OF THE HEALING CARD
6.1 Fees: We will not charge any fees for the issuance, activation, use or reloading of The Healing Card.
7. NO CASH REDEMPTION OR REFUNDS ALLOWED AND NO CLUBBING OF OFFERS
7.1 The Healing Card is an irredeemable and a non-refundable card. The Healing Card will neither be redeemed for cash nor the Available Funds be refunded.
8. STOLEN, LOST AND DAMAGED CARDS
8.1 You are responsible for the use and safety of your Card. You must treat The Healing Card like cash, since it cannot be replaced if lost or stolen. Once lost or stolen, we have no obligation to issue a duplicate card with the Available Funds. We are not liable for any loss or damage arising out of or in connection with the loss or theft of The Healing Card.
9. COMPLAINT HANDLING
9.1 You should monitor your transactions and account balances of your Card closely.
10. NO WARRANTIES
We are not responsible or liable to you (i) for any interruption in your use of The Healing Card, (ii) for the quality, safety, legality, or any other aspect of any Permitted Activities purchased from any of the Participating Apollo Outlets through The Healing Card. If you have a dispute with Participating Apollo Outlets, you agree to settle the dispute directly with such Participating Apollo Outlets, except for the dispute arising in relation to the use of The Healing Card.
11. AMENDING THE TERMS AND CONDITIONS
11.1 We may amend the Terms and Conditions at any time for security, legal, regulatory or valid business reasons. We will post the terms of the modified Terms and Conditions on our websites at www.apollopharmacy.in and www.apollohospitals.com.
We may assign all or part of the Terms and Conditions without such assignment being considered a change to the Terms and Conditions. The company or other entity to whom we assign the Terms and Conditions will have the same rights and obligations as we did before the assignment and we will ensure that it agrees in writing to be bound by the Terms and Conditions so that your rights under this Terms and Conditions are not detrimentally affected.
13. CANCELLATION OF THE HEALING CARDS
We may suspend or terminate The Healing Card at any time by intimation through our websites at www.apollopharmacy.in and www.apollohospitals.com. We need not, however, intimate where we have serious grounds for considering that immediate termination is required. If we terminate The Healing Card in circumstances where you are not in breach of the Terms and Conditions, we will issue credits equal to the Available Funds held in The Healing Card less any amounts that you owe us.
14. DISPUTE RESOLUTION
14.1 The Terms and Conditions are governed by the laws of India.
15.1 You are responsible for all transactions on your Card. We disclaim any duty or responsibility other than those expressly set forth in the Terms and Conditions. We do not represent or warrant that your Card will always be accessible or accepted at the Participating Apollo Outlets. We will not be liable to you for,
YOU WILL NOT BE SENT ANY STATEMENTS OF ITEMISED TRANSACTIONS FROM US. YOU CAN CHECK YOUR CARD BALANCE AND ITS EXPIRY DAsTE BY INQUIRING AT ANY OF OUR PARTICIPATING APOLLO OUTLETS OR SENDING AN SMS WITH YOUR 16 DIGIT CARD NUMBER AT 57575577 OR BY VISITING OUR WEBSITES WWW.APOLLOPHARMACY.IN OR WWW.APOLLOHOSPITALS.COM.