After receiving the product, if it is expired, damaged, or different from what was ordered, can we contact customer care and return it? | Apollo Pharmacy

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Scar-KT Advanced Matte Finish Gel Serum 15 gm
Health Queries for Scar-KT Advanced Matte Finish Gel Serum 15 gm
After receiving the product, if it is expired, damaged, or different from what was ordered, can we contact customer care and return it?

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After receiving the product, if it is expired, damaged, or different from what was ordered, can we contact customer care and return it?

Asked by Female, 24 · 5 months ago

Bayyarapu Mahesh Kumar

M Pharmacy

5 months ago

This product is listed as non‑returnable; however, if you receive it in an expired condition, damaged, or different from what you ordered, you can contact our customer care team immediately. In such cases, we will verify the issue and arrange for a replacement or refund as per our policy. Usually, such problems do not occur because every product is carefully checked by our team before dispatch and packed securely to avoid damage during transit. Please retain the packaging and share photos of the product so we can resolve the issue quickly.

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How do I report a damaged Scar-KT serum?What should I do if I have a skin reaction?Can I get compensation for a damaged product?How to contact customer care for Scar-KT serum?What proof do I need to report product issues?

If you receive an expired, damaged, or incorrect Scar-KT Advanced Matte Finish Gel Serum 15 gm, unfortunately, this product is listed as non-returnable.

🩺 What This Means for You

You cannot return the product even if it is expired, damaged, or different from what you ordered.
It is still advisable to contact the customer care team to report the issue for possible resolution or compensation.

🩺 Next Steps

Reach out to the customer care service of the seller or manufacturer to inform them about the problem.
Keep any packaging and proof of purchase handy for reference.
If you experience any skin reaction or adverse effects from using the product, consult a dermatologist promptly.

Always consult a dermatologist for advice related to skin products and any concerns about their safety or effects.

Answered 5 months ago

After receiving the product, if it is expired, damaged, or different from what was ordered, can we contact customer care and return it? | Apollo Pharmacy