Since the Moov ointment hasn't provided relief, her neck pain might be due to a muscle spasm or joint stiffness. I recommend applying a warm compress to her neck for 15 minutes to help relax the muscles. She should rest her neck and avoid sudden head movements. An oral over-the-counter medication like paracetamol or ibuprofen can help reduce the pain and inflammation. Please have her consult a doctor if the pain worsens, radiates down her arm, or is accompanied by numbness, so they can properly evaluate her.
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What should I do for my mother's severe neck pain that hurts when she turns her head, especially since applying Moov has not helped?