I had purchased 4 containers of Nan Excella Pro, Stage 1. My son really fell sick consuming it. Can you'll please check whether the products were authentic as the products were delivered in a damaged state, the seal was open and my son suffered nearly for a week.
The products you received with damaged seals and open packaging are concerning and may not be safe or authentic for your son to consume.
⚕️ Authenticity and Safety Concerns
- Infant formula like Nestlé Nan Excellapro Stage 1 should always have intact seals to ensure safety and authenticity.
- Damaged or opened seals can lead to contamination, which might cause illness in infants.
- The product description confirms the genuine item is sealed and non-returnable, so receiving it damaged suggests a possible issue with handling or authenticity.
⚠️ Immediate Actions to Take
- Stop using the remaining formula immediately to prevent further risk.
- Consult a pediatrician promptly to assess your son's health and manage any illness caused by the formula.
- Report the damaged product to the seller or manufacturer for verification and possible replacement or refund.
🩺 Follow-up
- Keep the damaged containers and packaging as evidence for any claims.
- Monitor your son closely for any ongoing symptoms and seek urgent care if severe symptoms develop.
It is important to consult a pediatrician to ensure your son's health is properly evaluated and treated.
