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  3. Nestlé NAN EXCELLAPRO Stage 1, 1.2 Kg Pack, Infant Formula Milk Powder With HMOs & Probiotic For Babies (Up To 6 Months), 3x400 gm Pouch in Box
  4. Health Queries for Nestlé NAN EXCELLAPRO Stage 1, 1.2 Kg Pack, Infant Formula Milk Powder With HMOs & Probiotic For Babies (Up To 6 Months), 3x400 gm Pouch in Box
  5. I had purchased 4 containers of Nan Excella Pro, Stage 1. My son really fell sick consuming it. Can you'll please check whether the products were authentic as the products were delivered in a damaged state, the seal was open and my son suffered nearly for a week.

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I had purchased 4 containers of Nan Excella Pro, Stage 1. My son really fell sick consuming it. Can you'll please check whether the products were authentic as the products were delivered in a damaged state, the seal was open and my son suffered nearly for a week.

Asked by Male, 45 · 13 days ago

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The products you received with damaged seals and open packaging are concerning and may not be safe or authentic for your son to consume.

⚕️ Authenticity and Safety Concerns

  • Infant formula like Nestlé Nan Excellapro Stage 1 should always have intact seals to ensure safety and authenticity.
  • Damaged or opened seals can lead to contamination, which might cause illness in infants.
  • The product description confirms the genuine item is sealed and non-returnable, so receiving it damaged suggests a possible issue with handling or authenticity.

⚠️ Immediate Actions to Take

  • Stop using the remaining formula immediately to prevent further risk.
  • Consult a pediatrician promptly to assess your son's health and manage any illness caused by the formula.
  • Report the damaged product to the seller or manufacturer for verification and possible replacement or refund.

🩺 Follow-up

  • Keep the damaged containers and packaging as evidence for any claims.
  • Monitor your son closely for any ongoing symptoms and seek urgent care if severe symptoms develop.

It is important to consult a pediatrician to ensure your son's health is properly evaluated and treated.

Answered 13 days ago