Please stop using Oflokem immediately. Oflokem is an antibiotic and will not help if the irritation is caused by a viral infection, allergy, dry eyes, or a foreign object. Using unprescribed medicated drops can worsen her condition. Since eye pain can indicate serious issues like a corneal scratch, inflammation, or increased eye pressure, she needs a proper physical examination. I strongly advise consulting an ophthalmologist (eye specialist) today. For temporary relief before the appointment, she may use preservative-free lubricating eye drops (artificial tears), but do not start any other medicated drops without a professional evaluation.