You are likely experiencing an acute neck muscle spasm (torticollis). Since topical balms haven?t helped, you can take an over-the-counter oral pain reliever like Ibuprofen (400 mg) or Paracetamol (650 mg) after food to reduce pain and inflammation. Applying a warm compress to the area for 15 minutes can also help relax the tight muscle. Rest your neck and avoid forcing it to turn. If the pain is severe, consult a doctor who may prescribe a targeted muscle relaxant. Seek immediate medical attention if you experience fever, numbness, tingling, or radiating pain down your arm.

Since Moov hasn't provided enough relief, the most important step right now is to rest the joint completely. Please avoid any overhead movements or sports. Applying an ice pack wrapped in a towel for 15 minutes a few times a day can help reduce swelling and ease the pain. You may also take an over-the-counter oral pain reliever like paracetamol or ibuprofen, if safe for you. However, because it still hurts to move, please consult a doctor or physical therapist soon for a proper examination to rule out any significant tear.

Since topical applications like Moov haven't provided relief, I suggest resting your neck and performing very gentle range-of-motion stretches. Applying a cold pack wrapped in a towel for 15 minutes may help reduce localized inflammation. For pain relief, you might consider an over-the-counter generic medication like paracetamol or ibuprofen. Please avoid heavy lifting and maintain good posture. If you experience any numbness, tingling, or weakness radiating down your arms, please consult a doctor promptly for a proper evaluation.

Given that she cannot bear weight on her ankle and has significant pain in both her ankle and hand, there is a strong possibility of a sprain or a broken bone (fracture). Since over-the-counter measures like Moov spray and basic painkillers aren't helping, the most important next step is to get her evaluated by a doctor. She will likely need X-rays of her ankle and hand to check for fractures. In the meantime, please keep her off her feet, elevate her leg, and gently apply an ice pack wrapped in a cloth. Please take her to an urgent care clinic or emergency room for proper care.

Since topical creams haven't quite cleared it up, an oral nonsteroidal anti-inflammatory drug (NSAID) like generic ibuprofen or naproxen can be very helpful in reducing both the deep tissue inflammation and the pain. Alternatively, generic acetaminophen is a gentle option for pain relief. Please remember to take these with food to protect your stomach. If the pain doesn't improve over the next few days, or if you start to feel any numbness, tingling, or weakness down your arm, please see a doctor for a physical exam.

Paracetamol and Moov provide temporary surface relief but cannot resolve deeper nerve compression or intense inflammation. Since these are not helping, I highly recommend consulting a healthcare professional for a proper exam. In the meantime, try wearing a supportive wrist splint at night to keep your joint straight and prevent bending, which can significantly reduce pressure on the nerve and ease your discomfort.